A) All merchandize refunded credit, exchange or repair must have a return material number (RMA)
B) The following information must be provided to request an RMA number.
1. Our item/model number
2. Invoice/Purchase Order date and invoice/Purchase Order number
3. Detail reason for return
C) For return items, the following are restocking fee and conditions schedule on dates from the date of delivery
1 to 5 days FULL CREDIT (Exclude shipping charge)
6 to 30 days 15% restocking fee (Exclude shipping charge)
No refund or exchange will be accepted after 30 days.
Return items as a complete set. If not returned as complete set, deductions will be made according to missing accessories from the original package.
D)We are not responsible for damage as a result of improper usage of our products by customer.
E) All merchandise returns must be shipped fright prepaid; products need to be shipped within 3 business days of the RMA issue date.
F) Regular shipping service for all RMA. For Express Service, contact our RMA Department at 626-579-5759