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FAQ

Resources regarding your new LED Scrolling Sign

     1. If Your Sign Doesn't Work, for troubleshooting, please Click Here (pdf)

     2. LED Scrolling Sign Software. To Download, click the link that matches your model #:

          a.  Single Line - 400, 500, 1000, 1500 Series and RGB Products (exe)

              i.  Manual (pdf)

          b.  Double Line - Products beginning with D16 and M128UR (exe)

              i.  Manual (pdf)

     3.   USB to Serial adapter Drivers (zip)

What is Super Slim Light Box?

It is light equipment using side light method of technology for LCD, and are edge-light instead of being backlit like traditional light boxes. The result is nearly perfect with illumination over the entire view. Our light boxes are only 1.5 inches thick and make your advertising easily stand out. You can even advertise on both sides with our double-sided light boxes. Potential uses include department and retail stores, corporate headquarters, trade show exhibitions, art exhibitions, airport concourse, restaurant & fast food chains, directories, sports centers, bus shelters and shopping mall floor plans.

What are the features of the Super Slim Light Box?

1. Slim and aesthetics design

2. Durable

3. Low power consumption, built-in on/off switch.

4. No generation of heat on surface of the screen.

5. Easy to change graphic

6. Easy to install on the wall

7. Even light distribution

Are there any other sizes besides A4, A3, A2, A1, A0 and AA?

We can customize any of our light boxes according to your needs.

What is CCFL?

CCFL (Cold Cathode Fluorescent Lamp) is a light source classified as an electronic component. The CCFL in simplest terms is a gas-discharge light source, which produces its output from a stimulated phosphor coating inside the glass lamp envelope. A CCFL can be described as a transducer converting electrical energy into light energy.

Is it possible to replace light tubes?

Yes. For the T5 tube, you can buy it from your local company and replace by yourself. For CCFL tube, just refer to our authorized dealer. We will charge at minimum cost.

How do we put the image into the light boxes?

The light boxes have frames with front face opening. It is very easy to open for changing graphic image. No tools are required.

What type of film can be used?

It accepts virtually any graphic transparencies. You may develop the film from negative film or produce film through printer (inject printing) or output from digital images. Any advertising company can produce the film.

Do these have hanging apparatus on the backs?

Yes. Mounting kits are included in the package.

Do the graphics have plastic or glass in the fronts?

All have a plastic protector sheet or acrylic panel that is placed over the backlit image.

What is the different between market's similar products?

Some products in the market are using normal florescent lamp, which is thin, but not using LCD backlight technology. Our products can produce the even illumination and low power consumption.

How quickly will they be shipped once my order is placed?


Unless it is not available in our inventory, the product will be shipped within two days.

For LED and NEON signs, if not in stock, assembly takes 5-7 business days on top of shipping. For product availability or questions, please contact us.


How long will it take to receive the products?


We ship FedEx ground unless otherwise instructed. Shipping from El Monte it will take only a couple days to the west coast and about 4 to 5 days to the east coast.


How do you put the image into the light boxes?


The light boxes have frames with front face opening. Frameless light boxes have screw buttons on the panel to open for changing graphic image.


Do these have hanging apparatus on the backs?


Yes. Mounting kits are included in the package.


Do the graphics have plastic or glass in the fronts?


All have a plastic protector sheet or acrylic panel that is placed over the backlit image.

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